Careers

Position Overview - Complete Application

The Account Manager plays a pivotal role in maintaining and enhancing our relationships with existing customers. Combining elements of Inside Sales, Customer Service, and Account Retention, this role requires expert communication skills, a customer-centric approach, and a knack for cultivating meaningful relationships. 

This role is full-time, M-F 8A-5P, 100% in person at our Rolling Meadows, IL corporate office reporting to the General Manager of Commercial Sales and Marketing. 

Key Responsibilities: 

Client Relationship Maintenance 

Serve as primary point of contact for assigned accounts, developing strong connections and understanding their evolving needs 

Customer Satisfaction 

Proactively engage with customers to ensure their expectations are met or exceeded, consistently strive for excellence 

Business Relationship Building 

Cultivate long-term relationships with clients through regular communication, personalization interactions, and proactive problem-solving 

Retention Strategies 

Devise and implement strategies to enhance client retention, leveraging innovative techniques and creative solutions to sustain and grow existing accounts 

Revenue Growth 

Drive sales by identifying and capitalizing on opportunities to introduce additional products or services. 

Cross-functional Collaboration 

Collaborate with internal teams such as Sales, Marketing, Customer Service, Technical Support and  Product Management to address client concerns, optimize customer experience, and identify opportunities for upselling or cross-selling 

Continuous Improvement 

Stay current on industry trends, client feedback, and market dynamics to refine strategies and enhance the overall experience with IT Supplies 

Metrics Tracking 

Monitor key performance indicators (KPIs) related to client satisfaction, retention rates, and revenue growth, taking proactive measures to address any differences from targets 

Qualifications 

• Bachelor’s degree in Business Administration, Marketing or related field
• Proven experience in client-facing roles, preferably in Inside Sales or Account Management
• Exceptional communication and interpersonal skills with a keen ability to establish trust and rapport with diverse clientele
• Strong problem-solving abilities with a focus on delivering creative solutions tailored to individual client needs
• Results-driven mindset with a track record of meeting or exceeding sales targets and KPIs
• Experience with CRM software and Microsoft Office suite
• Ability to thrive in a fast-paced, dynamic environment with a proactive and adaptable approach to challenges 

Our Company and Work Environment 

Our commitment to our customers is reflected in everything we do.  Excitement about technology fuels how we work and encourages a free-thinking, always learning growth-minded approach.  We work hard and have fun along the way.  We lead with kindness of heart knowing the effects are contagious and impact the people we interact with in ways we may never fully know.  Our humility reminds us to stay curious and always look for ways to improve.  Doing the right thing and leaving a lasting imprint on those around us is why our customers choose to do business with us.   

Compensation and Benefits  

• Competitive salary and performance-based incentives
• Comprehensive benefits package including medical, dental, vision, disability and life
• Employee Assistance Program
• Paid parental leave
• 401K with employee contribution match
• Generous Paid Time Off policy
• 9 paid holidays annually
• Opportunities for professional development and career advancement
• Collaborative and inclusive work culture 

Join Our Team 

If you are passionate about building lasting relationships, driving client satisfaction, and contributing to company growth, we invite you to apply for the Account Manager position.  Be a part of our dynamic team and embark on a rewarding journey of customer-centric excellence.  Send resume to [email protected].

This position description is intended to describe the general content of and requirements for performance of the position responsibilities. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements nor meant to exclude other duties as assigned.