About Us

IT Supplies is a leading provider of digital printing solutions, offering a comprehensive range of products including printers, media, ink, and finishing equipment.  We are dedicated to helping our customers achieve outstanding results through personalized service, expert advice, and innovative solutions.  Our commitment to excellence has made us a trusted partner in the industry for over 25 years.   

Position Overview

Account Manager

The Account Manager plays a pivotal role in maintaining and enhancing our relationships with existing customers. Combining elements of Inside Sales, Customer Service, and Account Retention, this role requires expert communication skills, a customer-centric approach, and a knack for cultivating meaningful relationships.

This role is full-time, M-F 8A-5P, 100% in person at our Rolling Meadows, IL corporate office, reporting to the General Manager of Commercial Sales and Marketing.

Key Responsibilities

Client Relationship Maintenance

• Serve as primary point of contact for assigned accounts, developing strong connections and understanding their evolving needs

Customer Satisfaction

• Proactively engage with customers to ensure their expectations are met or exceeded, and consistently strive for excellence

Business Relationship Building

• Cultivate long-term relationships with clients through regular communication, personalized interactions, and proactive problem-solving

Retention Strategies

• Devise and implement strategies to enhance client retention, leveraging innovative techniques and creative solutions to sustain and grow existing accounts

Revenue Growth

• Drive sales by identifying and capitalizing on opportunities to introduce additional products or services.

Cross-functional Collaboration

• Collaborate with internal teams such as Sales, Marketing, Customer Service, Technical Support, and Product Management to address client concerns, optimize customer experience, and identify opportunities for upselling or cross-selling

Continuous Improvement

• Stay current on industry trends, client feedback, and market dynamics to refine strategies and enhance the overall experience with IT Supplies

Metrics Tracking

• Monitor key performance indicators (KPIs) related to client satisfaction, retention rates, and revenue growth, taking proactive measures to address any differences from targets

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field
• Proven experience in client-facing roles, preferably in Inside Sales or Account Management
• Exceptional communication and interpersonal skills with a keen ability to establish trust and rapport with diverse clientele
• Strong problem-solving abilities with a focus on delivering creative solutions tailored to individual client needs
• Results-driven mindset with a track record of meeting or exceeding sales targets and KPIs
• Experience with CRM software and Microsoft Office Suite
• Ability to thrive in a fast-paced, dynamic environment with a proactive and adaptable approach to challenges

Our Company & work environment

Our commitment to our customers is reflected in everything we do.  Excitement about technology fuels how we work and encourages a free-thinking, always learning, growth-minded approach.  We work hard and have fun along the way.  We lead with kindness of heart, knowing the effects are contagious and impact the people we interact with in ways we may never fully know.  Our humility reminds us to stay curious and always look for ways to improve.  Doing the right thing and leaving a lasting imprint on those around us is why our customers choose to do business with us. 

Compensation & Benefits

• Competitive salary and performance-based incentives
• Comprehensive benefits package including medical, dental, vision, disability, and life
• Employee Assistance Program
• Paid parental leave
• 401K with employee contribution match
• Generous Paid Time Off policy
• 9 paid holidays annually
• Opportunities for professional development and career advancement
• Collaborative and inclusive work culture

Join Our Team

If you are passionate about building lasting relationships, driving client satisfaction, and contributing to company growth, we invite you to apply for the Account Manager position. Be a part of our dynamic team and embark on a rewarding journey of customer-centric excellence. Send resume to [email protected]

This position description is intended to describe the general content of and requirements for the performance of the position responsibilities. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements, nor meant to exclude other duties as assigned 

Now Seeking Applicants: Technical Support & Installation Specialist

Position Overview

Technical Support & Installation Specialist 

The Technical Support and Installation Specialist is an important part of our team based in Rolling Meadows, IL.  Most of your time will be in the field traveling to customer sites performing equipment installations and training end-users.   This role is our “boots on the ground” and is responsible for building positive relationships with customers, peers, manufacturers, and vendors.   This will be done by living out our Company’s Purpose and making customer satisfaction and technical performance your priority.    

This role is full-time based in our Rolling Meadows, IL Corporate Office, 90% travel, 10% in-office  

Key Responsibilities

• Installation of large format printers and associated equipment and software 

• Training customers on the use of installed equipment 

• Traveling to customer locations throughout the US  

• Assist in maintaining our Solutions Center at Rolling Meadows Corporate Office 

• Proficient in all new technology included in our product offering 

• Respond to customer inquiries and technical questions in a timely manner 

• Report installation details to our Operations Teams 

• Perform demonstrations in our Solutions Center 

• Create sample prints 

• Coordination, set up, and staff trade shows 

• Coordinate customer installation dates and details 

• Create media profiles 

• Working with Solution Center Manager to ensure all equipment is demo-ready 

• Create how-to videos  

• Calibrate printers 

• Unboxing, set up, and  testing equipment 

• Maintaining a professional appearance at all times 

• Efficient management and detailed logging of your activity calendar 

• Continuous learning of new technology 

• Possessing technical expertise on color management, RIP software, and print production workflow 

• Obtaining certifications on equipment/software IT Supplies will offer 

Position Requirements

• High School diploma or equivalent 

• At least 21 years old 

• Ability to lift and carry at least 75 pounds 

• Valid driver’s license with appropriate insurance  

• Good driving record maintained throughout employment 

• Air and/or car travel with overnight stays often 

• Ability to rent a car and qualify for our corporate auto insurance 

• Some experience in an installation role or customer service 

Physical Demands:

• Ability to lift, carry, and transport heavy equipment, parts, and boxes weighing 75+ pounds   

• Frequent and prolonged standing, walking, bending, stooping, and reaching  

• Frequent travel via car and/or plane 

Preferred Experience & Skills

• 3 years of experience in an installation role 

• College degree in computer or technology field 

• Experience installing wide-format printers 

• Problem solver and  constant learner 

• Self-motivated and highly organized 

• knowledge of RIP software 

Join Our Team

If you are passionate about building lasting relationships, driving client satisfaction, and contributing to company growth, we invite you to apply for the Technical Support & Installation Specialist position. Be a part of our dynamic team and embark on a rewarding journey of customer-centric excellence. Send resume to [email protected]

This position description is intended to describe the general content of and requirements for the performance of the position responsibilities. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements, nor meant to exclude other duties as assigned.