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CalderaCare Large 3

CalderaCare Large 3

Our Price: $995.00

Stock Status:Please Call for Availability
Product Code: PN04060120000


CalderaCare Large 3

Covers 1 to 3 Large class or less including free upgrade + 2 Webinar credits + Guaranteed L2 support (Annual subscription)

What is CalderaCare?

CalderaCare is the support and maintenance solution for your Caldera RIP software, that will keep your production up and running when you need it most. Whatever the issue, Caldera's team of technical experts will be on hand – and a subscription to CalderaCare also ensures all your software products will be kept up-to-date with the latest versions and enhancements.

The benefits speak for themselves!

Not only can CalderaCare provide you with support when you have a problem, but it comes with a range of other user benefits to help you optimize your workflow.

And much more…

  • CalderaCare offers remote control assistance – one of our experts will take control of your workstation
  • New content will ensure that your operators are fully up to date with the products they’re using
  • You can consolidate all your RIP software into one license – so one CalderaCare subscription can support a multi-printer site
  • CalderaCare grants access to the Workspace customer portal and to our library of print profiles

When you need expert support

With a CalderaCare customer service contract, peace of mind is included in the price – it’s your guarantee of timely intervention by one of our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, callers are offered options to register the request as critical, major or minor:

  • Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
  • Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
  • Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs a Caldera support solution

Response times are counted from the start of the creation of a support ticket during the published CalderaCare working hours for your region.

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