Shipping Policy

IT Supplies offers FREE ground shipping for orders over $149 using UPS ground and FEDEX ground. Orders under $149, pay a flat rate of only $9.99 for ground shipping. We choose the carrier based on in-stock warehouse location, delivery location, package size, weight and delivery type. Shipments are not guaranteed to go out on the same day an order is placed. Orders with hardware items go through a verification process before they are shipped. If you are in need of an item by a certain time, no matter the item, please call use at 1-800-771-966!

Contact us via Email: info@itsupplies.com or 1-800-771-9665 if you have special shipping needs. Ground delivery time is not guaranteed. Express and guaranteed delivery is available at an additional charge - please call for freight estimate and upgraded shipment cut-off times.

Due to current circumstances shipments are NOT guaranteed by either UPS or FedEx at this time. Please reference the pages below for updated information from our shipping partners.

https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
Keep in mind that standard and upgraded shipments do NOT include Saturday or Sunday delivery. Deliveries (even expedited services) occur on business days (Monday-Friday.) Please call us if you have specific needs regarding your delivery.

***2023 Shipping Update***
UPS, FedEx and USPS have all been experiencing delays since the beginning of the pandemic. Deliveries may take more time than usual, please allow ample time for shipments to arrive. If you need an order expedited, please call us before the upgraded shipping cutoff at 2pm CST.

Certain items due to weight, size or other constraints may require alternate carriers and may take additional time for delivery.

Wide Format printers are not shipped via UPS; consequently if your location does not have a delivery dock or is a residence; an additional $50 Lift Gate charge will be applied to your order. A special truck with a lift gate is required to unload the printer to your curb.

There is an additional charge for shipments to AK, HI, PR, US Virgin Islands, P.O. Boxes and non-US locations. Some shipments to Puerto Rico and the US Virgin Islands ship to our Rolling Meadows warehouse first before heading to their final destination. Please keep in mind that standard and expedited shipments to these locations will take extra processing time. Please e-mail info@itsupplies.com or call 1-800-771-9665 for a shipping estimate. We offer free shipping to APO boxes.

All in-stock items are shipped within 24 hours during the business week - delivery is typically within 2-4 business days (Monday-Friday.) Our Customer Service department will be happy to let you know the stock status of any item. Hardware (i.e. printers) is shipped UPS Ground or truck and may take up to 5 business days (Monday-Friday). Orders containing more then one item shipping to the same address may arrive in separate boxes to allow our customers the fastest possible delivery service. Our cut-off time for same day shipping is typically 2pm CST during the business week and may vary depending on holidays and weather.

For information and freight estimates regarding international shipments, please contact us at info@itsupplies.com or 1-800-771-9665. Epson, HP and Canon Professional Graphics Products are limited to shipments within the United States.

We are always happy to assist you with your special or urgent shipping needs- please contact our customer service department directly at 1-800-771-9665 8a-5p M-F. You may also check our FAQ page, you may find a quick answer to your concern there.