CalderaCare Large (Up to 3 Drivers)

Fast support
When you register a support request, the priority and response times are in accordance with specified guidelines. CalderaCare is your route to direct contact with Caldera experts.

Always up-to-date
Your Caldera software products covered by your CalderaCare subscription, will be continually updated with new features to enhance your workflow, including major upgrades to new versions.

Optimal production
Your access to future Caldera upgrades and version releases, helps keep your production capabilities current, and at optimal levels

• CalderaCare offers remote control assistance – one of our experts will take control of your workstation
• New content will ensure that your operators are fully up to date with the products they’re using
• You can consolidate all your RIP software into one license – so one CalderaCare subscription can support a multi-printer site
• CalderaCare grants access to the Workspace customer portal and to our library of print profiles

• Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
• Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
• Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs a Caldera support solution