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Shipping Policy

Shipping Policy

IT Supplies offers FREE ground shipping for orders over $149 using UPS ground and FEDEX ground. Orders under $149, pay a flat rate of only $9.99 for ground shipping. We choose the carrier based on in-stock warehouse location, delivery location, package size, weight and delivery type. Contact us via Email: info@itsupplies.com or 1-800-238-6050 if you have special shipping needs. Ground delivery time is not guaranteed. Express and guaranteed delivery is available at an additional charge - please call for freight estimate and upgraded shipment cut-off times.

***2021 Shipping Update***
FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice. The UPS Money Back Guarantee is suspended for all shipments from any origin to any destination.

Certain items due to weight, size or other constraints may require alternate carriers and may take additional time for delivery.

Wide Format printers are not shipped via UPS; consequently if your location does not have a delivery dock or is a residence; an additional $50 Lift Gate charge will be applied to your order. A special truck with a lift gate is required to unload the printer to your curb.

There is an additional charge for shipments to AK, HI, PR, US Virgin Islands, P.O. Boxes and non-US locations. Please e-mail info@itsupplies.com or call 1-800-238-6050 for a shipping estimate. We offer free shipping to APO boxes.

All in-stock items are shipped within 24 hours during the business week - delivery is typically within 2-4 business days. Our Customer Service department will be happy to let you know the stock status of any item. Hardware (i.e. printers) is shipped UPS Ground or truck and may take up to 5 business days. Orders containing more then one item shipping to the same address may arrive in separate boxes to allow our customers the fastest possible delivery service. Our cut-off time for same day shipping is typically 2pm CST during the business week and may vary depending on holidays and weather.

For information and freight estimates regarding international shipments, please contact us at info@itsupplies.com or 1-800-238-6050. Epson, HP and Canon Professional Graphics Products are limited to shipments within the United States.

We are always happy to assist you with your special or urgent shipping needs- please contact our customer service department directly at 1-800-238-6050 8a-5p M-F. You may also check our FAQ page, you may find a quick answer to your concern there.
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