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The Platinum plan has unlimited on-site visits per year, with unlimited print head replacements. The Platinum plan includes parts and labor with unlimited on-site repairs. The plan is a one year extension to the initial 1 year service plan included with the Epson SureColor S30670, and is 'stackable' to get up to 3 years of total coverage (1 year inbox and 2 year extensions). This extended service plan does not effect or change the initial 1 year service plan included with the Epson SureColor S30/S40.